Patient Care & Deterioration
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Patient Care
Whilst a patient is in your care they become your responsibility
to make sure patients are safe and comfortable at all times. Ask the patient if
they are warm enough or too warm, issue blankets as and when required, never
leave patient alone if not safe to do so! Always show care and compassion
a way to win a patient over is normally through the heart remember patient
dignity and confidentiality. It does not happen often but should a patient
become incontinent in our care it is our duty to clean them before continuing
the journey this goes for any other issue that could make the patient uncomfortable
you need to ensure the patient is clean and comfortable. This responsibility
falls on both crew members not just the ACA in the rear of the vehicle!
The first video is to help you imagine
what your patients could be going through and to ask you to think about your
how you treat patients as individuals. The second video is to teach how to
react to difficult patients. Please watch both videos.
Should you be unfortunate enough to
have a patient deteriorate and become severely unwell or pass away in the back
of the ambulance you are to contact
999 using LIONEL to assist the
ambulance service to get to you. You should also fill in a incident report form
which you can find on the cartello APP. You should also use incident forms to
report any incidents external of the company or internally.
Vehicle breakdowns and damages are not
an incident unless a third party is involved.
Please see the below video on how to
fill this in.